Refund policy

Domestic U.S. Return Policy

-Our return policy permits returns/exchanges via OUT electronic gift card within 14 days of receipt of returned item. We do not process returns for reimbursement back to the original form of payment. 

-All items sold at a discounted rate are FINAL SALE.

-Certain products are non-returnable (including, but not limited to “Final Sale” items, international orders, accessories, and any discounted items). 

-Once your order has been placed, we are unable to make any changes (including, but not limited to: address changes, adding / removing items, adjusting sizes ordered, honoring a discount code, canceling an order, etc).

-Discount codes cannot be combined, nor can multiple codes be applied to a single order.

-Special promotional or discount codes cannot be applied to completed orders. After an order is confirmed, we are unable to refund or honor promo codes.

-PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. OUT FASHION LLC DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS.

-For U.S. returns, customers will be granted an OUT electronic gift card equal to the amount paid for the item(s) returned, minus a $9.95 shipping and handling fee.  

-Please allow 3-5 business days for the OUT electronic gift card processing upon receiving returned item(s). 

-Note: for any additional inquiries about returns, please contact info@out-us.com

Damaged Items

If you have received a damaged item in the mail, please contact info@out-us.com within 14 days of your order being delivered. Include information regarding the damage. You will receive a response within 3-5 business days of receiving your email.

 International Orders

-All international orders are final sale and are ineligible for a return / exchange. If you have an issue with your international order, please contact our customer service team at info@out-us.com with your order number and a detailed explanation of the issue. You will receive a response within 3-5 business days of us receiving the email. 

-Important: Duties and/or customs are not included in our prices. The duties / customs fees associated with your order are considered non-refundable by OUT FASHION LLC. You will need to reach out to your local customs agency to further process a refund. 

You can expect a response from our customer service team within 3-5 business days of receiving your email. Our office hours are 9AM to 5PM ET, Monday through Friday (excluding U.S. Federal Holidays)